FROM OUR FRIENDS AT THE AMERICAN BANKERS ASSOCIATION
Below are some points repurposed from our [ABA’s] COVID branch closing recommendations for consideration:
Communicate branch operating status to customers using all means available: text, email, website, social media.
- Post a notice on the lobby door about any changes in hours, appointments available, use of the drive-thru, etc.
- Remind customers that banks are never truly closed, thanks to online and digital platforms that provide customers with 24/7 access to their accounts.
- Identify all points of access available: telebanking, online and mobile banking, and ITM or ATM access.
These may not be applicable to this specific incident, but may be general considerations for updates to crisis comm playbooks:
- Issue joint press releases with other banks in your community to help allay community member concerns about the availability of banking services
- Ensure marketing officers have signage/emails prepared in the event of a closure.
- Have it pre-approved by your legal and communications teams and readily available to the branch manager. Be proactive not reactive.
| Bank | Closures for 10/27/2023 |
| Androscoggin Bank | Closed: Lewiston, Auburn, Brunswick, Lisbon Falls, and Turner; drive-thru only for South Paris, Jay, Gray, and Portland |
| Auburn Savings Bank | All locations closed for the day (10/26) |
| Bangor Savings Bank | All Maine locations closed for the day |
| Bank of America | Closed: Falmouth, Windham, and Brunswick; doors remain locked at other locations (10/26) |
| Bar Harbor Bank & Trust | Closed: Brunswick; drive-thru only at all other locations (10/26) |
| Bath Savings Institution | All locations closed for the day (10/26) |
| Camden National Bank | Closed: Lewiston, Auburn, Brunswick, Topsham, Bath, and Richmond; drive-thru only at all other locations (with the exception of locations without a drive-thru, which are open) (10/26) |
| First National Bank | Closed: Wiscasset; drive-thru only at all other locations |
| Franklin Savings Bank | All locations are opening at 10:00am and will be drive-thru only |
| Gorham Savings Bank | All locations are drive-thru only |
| JPMorgan Chase Bank | Locations will be open with armed guards |
| Katahdin Trust Company | Scarborough location drive-thru and appointment only (10/26) |
| Kennebec Savings Bank | Closed: Freeport, Portland, Farmingdale, and Winthrop |
| Kennebunk Savings | All locations are drive-thru and appointment only |
| Machias Savings Bank | Lobbies will be open to known customers only (10/26) |
| Maine Community Bank | Closed: Lewiston, Auburn, and Brunswick locations; drive-thru only at all other locations |
| Northeast Bank | Closed: Auburn, Augusta, Poland, and Brunswick locations; drive-thru only at all other locations (10/26) |
| Norway Savings Bank | Closed: Auburn, Brunswick, and Topsham locations; drive-thru only at all other locations (10/26) |
| Rockland Savings Bank | Closed: Waldoboro; Rockland location is drive-thru only (10/26) |
| Saco & Biddeford Savings Institution | All locations are drive-thru and appointment only; closing before dark (10/26) |
| Skowhegan Savings Bank | All locations are drive-thru only |
| TD Bank | All locations closed for the day (10/26) |